Refund policy

Our 30-Day Happiness Promise

Every Merry Nest order is checked before it ships. If something isn't right, contact us within 30 days of delivery and we'll make it right. In most cases you don't need to send anything back.

Free replacement or full refund (your choice)

We cover it at no cost to you if your item:

  • arrives damaged, broken, defective or not working;
  • has a printing error, or the names, text or photo don't match your order confirmation;
  • is the wrong item, size or color, or something is missing from your package;
  • never arrives, or tracking shows no movement for 10 business days (with a correct shipping address).

How to request help

  1. Contact us through our Contact page with your order number.
  2. Send a photo of the whole item and a close-up of the issue (for missing items, a photo of the shipping label).
  3. We reply within 1-2 business days with your replacement or refund.

You can keep the original item. One free replacement or refund applies per order.

Return shipping address

Please do not mail items to our business address. Our products ship from our production and warehouse partners, so returns must go to the partner that made your item. If a return is needed, we will email you the correct return address and instructions. Packages sent without contacting us first cannot be processed.

Cancellations and changes

Personalized orders go into production quickly. You can cancel, or change names, text, photos, size or address, free of charge within 2 hours of ordering. After that we'll do our best, but we can't guarantee changes once production has started. Ready-made items can be cancelled any time before they ship.

Not covered

  • Change of mind, or no longer wanting the item, after it has been made or shipped.
  • Mistakes in the size, options, spelling or address you entered. We can remake and resend at a reduced cost.
  • Damage from misuse, accidents, washing against care instructions, or normal wear.
  • Small color differences between your screen and the printed product.
  • Requests made more than 30 days after delivery.

Refund timing

Approved refunds go back to your original payment method. Card refunds can take up to 10 business days to appear; PayPal usually takes 3-5 business days.

This policy does not limit any rights you have under applicable consumer law.